Return & Refund Policy

At KB-Cart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return, your item must:

• Be unused, unworn, and unwashed

• Be in its original condition with tags attached

• Be returned in its original packaging

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

• Items purchased on clearance or final sale

• Gift cards

• Personalized or custom-made products

• Items damaged due to misuse or improper care

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the item received was damaged or incorrect.

Exchanges

We offer exchanges for defective, damaged, or incorrect items. If you need an exchange, please contact us within 48 hours of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the item received

• Photos of the packaging

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Contact Us

For return or refund requests, please contact our support team with your order details.

We aim to respond to all inquiries within 24–48 business hours.