Refund Policy
Refund Policy
Last Updated: May 2026
At KB-CART Streetwear Co., customer satisfaction is important to us.
Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds may be approved under the following conditions:
- Wrong product received
- Damaged product received
- Product missing from order
- Item significantly different from description
To be eligible:
- Request must be made within 7 days of delivery
- Product must be unused and in original condition
- Original packaging and proof of purchase are required
2. Non-Refundable Items
Refunds will not be provided for:
- Used or washed products
- Customized or personalized items
- Limited edition drops
- Products damaged by customer misuse
- Size issues caused by incorrect selection
Please check the size chart carefully before ordering.
3. Refund Process
To request a refund:
- Contact our support team
- Share your order number
- Provide clear videos of unboxing if the item is damaged or incorrect
- Wait for approval from our team
Once approved, refund instructions will be provided.
4. Refund Timeline
- Approved refunds are processed within 5–6 business days
- Refund timing may vary depending on your payment provider or bank
5. Exchange Policy
If eligible, customers may request:
- Product replacement
- Size exchange
- Store credit
Exchange availability depends on stock.
6. Return Shipping
- Customers may be responsible for return shipping costs unless the mistake was from our side
- Shipping charges are generally non-refundable
7. Order Cancellation
Orders can only be canceled before they are shipped.
Once dispatched, cancellation requests cannot be accepted.
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